Welcome To AAA Associates Webpage
We are NDIS registered Plan Management (Accounting/Bookkeeping) and Support Coordination services provider.
As support coordinators we provide you several choices of service and give you the freedom to select your service provider of choice.
As Plan Manager we take care of all your invoices, payments and records. You will have full choice and control over your support budget without the worry of managing paperwork. So most importantly, you will have more time to enjoy your life.
About Us
Our NDIS Provider Number: 4050 031 087
AAA Associates provides independent Plan Management and Coordination of Support services to implement your NDIS plan and budget, without having any conflict of interest or bias to any service providers. We are passionate about empowering people, and love sharing our knowledge and experience of the disability, ageing and community sectors.
As carers for our 10 year old daughter with multiple disabilities including complex medical, physical and mental disorders who needs high care we are no strangers to the services of the NDIS. Our daughters care has put great pressure, stress and hardship on our life in finding the necessary and reasonable services to support our daughter, often without much success.
We have now come out to the community as a registered Plan Manager and Support Coordinator to support people with disabilities, their families and carers to achieve their goals and aspirations.
With extensive experience in disability, aged care and accounting we are well placed to provide you with the service you need.
We participate in community activities related to people with disabilities and found that many of them are in more difficult trials and need more support. Based on this we started to increase our involvement in voluntary activities and assisted several families to access better services and support. We also meet families and carers who have not heard about the NDIS or have no idea how to link in there.
We also meet families who do not feel comfortable to go out to the community with their disability and share their pain. We are actively encouraging them to come out from their fear and come to terms with their situation and try to make it better for them to navigate their options.
Services
Plan Management Services
Plan management is a type of disability service funded through the National Disability Insurance Scheme (NDIS). The overarching function of plan management is to assist and support NDIS participants to manage their NDIS plan funding.
Learn MoreCapacity Building and Training
We also provide Capacity Building and Training services to you. Subject to a participant’s individual circumstances, ‘capacity building and training in plan and financial management’ may be included in the plan as a reasonable and necessary funded support. Funding for this support is separate to funding included in a participant’s plan for plan management services and is claimed at an hourly rate.
Learn MoreSupport Connection
We provide assistance for participants to implement their plan by strengthening the ability to connect with the broader systems of supports and understand the purpose of the funded supports and participant in the community. We assist participant to understand the aspects of the plan, assisting in ongoing management of supports, and answer questions as they arise. We increase participant’s capacity to maintain support relationships, resolve service delivery issues, and to participate independently in NDIA processes.
Learn MoreCoordination of Supports
We assist strengthening participant’s ability to design and then build their supports with an emphasis on linking the broader systems of support across a complex service delivery environment. We focus on supporting participants to direct their lives, not just their services. This involves working together to understand the funding, identify what participants expect from services, and how participants want this designed. We also provide necessary coaching participants, and working with participants to develop capacity and resilience in their network.
Learn MoreRegister Now
If you have difficulty with fill up and submit the form below, please send an email to account@pmndis.com.au with your details including your – name, NDIS number, and a copy of your current plan. We will contact you via phone call or email within 2 business days to forward you a service agreement and complete your sign up.
If you are transferring your plan management from another plan manager please first contact the NDIA on 1800 800 110 to advise them, and request them to cancel the existing service booking for your old provider.
Existing AAA Clients with new plans:
Please contact our team via email account@pmndis.com.au with a copy of your new plan attached. We will update your account with your new plan.
Contact Us
F. A. Q.
You Keep Fully Control on Your NDIS Plan
Does our service directly cost to you?
What Plan Management Gives to You?
With are the options to manage your NDIS Plan and supports?
- You can choose to have the National Disability Insurance Agency (NDIA) managed your NDIS plan
- You can choose to have Self-managed your NDIS plan
- You could choose a Plan Managed like AAA Associates who can work with you to determine the best approach to maximising the benefits of your plan
What are the benefits of having Plan Managed service with us against the NDIA managed and Self-managed:
| Why Plan Managed is Better than Agency Managed and Self-Managed | |||
| Benefits | Plan Managed | Self Managed | Agency Managed |
| No out of pocket cost to you or from your NDIS Plan | Yes | Yes | Yes |
| Access to NDIA Registered providers | Yes | Yes | Yes |
| Access to NDIA non-registered providers | Yes | Yes | No |
| Freedom from Complex paper work and payment issues | Yes | No | Yes |
| Pay bills and make NDIA Portal claims on your behalf | Yes | No | Yes |
| Keep full records of all invoices/receipts on your behalf | Yes | No | Yes |
| Power to approve providers payments | Yes | Yes | No |
| Reimburse NDIS plan related expenses | Yes | Yes | No |
| Reimburse NDIS plan related continence aid bought from local supermarket | Yes | Yes | No |
| Receive copies of all invoices | Yes | Yes | Yes |
| No need to set up and manage a separate bank account | Yes | No | Yes |
| No bound by $$ cap of the NDIS price guide | Yes | Yes | No |
| No need to make service booking through the NDIA portal to reserve fund | Yes | Yes | No |
How do I know whether my plan got Plan Managed Option?
How to get a Plan Management option on your plan?
Can I choose Both NDIA Registered or NDIA registered support?
As a plan managed participant, you choose the services you use, the providers you engage, and how much of your budget you allocate for them. You maintain total control over when and how those services are delivered.
Do I get my budget health checkup?
How Plan Management Works?
- You access services and your providers or you send us invoices.
- We claim from the NDIS and pay the providers on your behalf.
- If you are required to pay for anything upfront, simply provide us with the receipts and we will reimburse you directly.
- We send you monthly statements to help you track your plan spending.
How do I know the processing and payment of invoices to the providers?
How can I assure security of the information?
Our Privacy Statement
In handling your personal information, we will comply with the Privacy Act 1988 (Cth) (Privacy Act) and with the thirteen Australian Privacy Principles in the Privacy Act.
We have policies and procedures in place to ensure that:
personal information is managed in an open and transparent way
the privacy of personal information of participants and staff are protected
we collect and handle personal information fairly
personal information we collect is used and disclosed for legally permitted purposes only
we regulate access to and correction of personal information
we maintain the confidentiality of personal information through appropriate storage and security.
The kinds of information we collect
Consumer personal information is collected to provide care and services. Personal information we collect could include your:
name, address, telephone number and email address
date of birth
gender
advocate or emergency contact’s telephone number and email
health information
diversity status (ethnicity, lifestyle preferences).
How we collect personal information
Participant personal information may be collected from:
you, the participant
your family members or significant others
your advocate
your doctor or other service providers or facilities.
We will collect personal information directly from you unless:
we have your consent to collect the information from someone else
we are required or authorised by law to collect the information from someone else
it is unreasonable or impractical to do so.
You can withdraw your consent at any time by contacting us; although you should be advised that this may impact on our capacity to provide services.
Purpose of collecting personal information
Personal information is collected for the purposes of providing care and services. The information may be used to:
provide support services
enable service providers and medical practitioners to provide care and services
Disclosure of personal information
We may disclose your personal and health information, for the purpose of your care and services, to:
service providers who assist us in providing care and services, medical practitioners, external health agencies such as the ambulance service, hospitals, the National Disability Insurance Scheme, and other relevant government organisations
a person you have nominated as being your advocate, e.g. parent, child or sibling, spouse, a relative, a member of your household, a guardian, an enduring power of attorney, or a person you have nominated to be contacted in case of emergency, provided they are at least 18 years of age.
We may not use or disclose personal information for a purpose other than providing care and services, unless:
you have consented
the purpose is related to providing care and services, and you would reasonably expect disclosure of the information for that purpose
we believe on reasonable grounds that the disclosure is necessary to prevent or lessen a serious and imminent threat to your life, health or safety or a serious threat to public health or public safety
we have reason to suspect unlawful activity and disclosure is required or authorised by law.
We will not disclose your personal information to an overseas recipient.
Security of personal information
We take all reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure. We hold personal information in both hard copy and electronic forms in secure databases on secure premises and on secure, cloud-based technology, accessible only by our authorised staff.
Accessing the personal information that we hold about you
Under the Privacy Act, you have a right to access your personal information that is collected and held by us. If at any time you would like to access or change the personal information that we hold about you, or you would like more information on our approach to privacy, please contact us.
To obtain access to your personal information, you will have to provide us with proof of identity. We will take all reasonable steps to provide access to your personal information within seven (7) days from your request.
Employee information
Records of current and past employees which are related to the employment relationship are managed in accordance with workplace laws. Privacy laws may apply to employee personal information if the information is used for something that is not related to the employment relationship between our organisation and the employee.
Volunteer records
Personal information collected and held by us in relation to our volunteers will be managed in accordance with the Privacy Act.
Privacy data breaches
In the event that your personal information is lost, stolen or subject to unauthorised access or disclosure, we will implement our Management of Data Breach Policy and Procedure.
Privacy complaints
All complaints regarding privacy can be lodged via our complaint handling process.
At all times, privacy complaints will:
be treated seriously
be dealt with as promptly as possible
be dealt with in a confidential manner
not affect your existing obligations or affect the commercial arrangements between you and us.
You will be informed of the outcome of your complaint following completion of the investigation.
NDIS
An overview of the National Disability Insurance Scheme
The National Disability Insurance Scheme (NDIS) gives people with a disability greater choice and control over the support they receive.
It provides eligible people with funding based on their personal needs, goals and aspirations.
Launched by the Australian Federal Government in 2013, the new scheme is a big change from what we had before. There is a strong focus on ensuring people with a disability continue to get the support they need.
The National Disability Insurance Agency (NDIA) is responsible for rolling the system out across Australia.
For more information, read about the trial and roll out.
What does the NDIS mean for people with a disability?
For eligible people, the NDIS provides greater freedom to choose services.
You get to choose the type of supports you receive, how you receive them, and which disability service providers you’ll work with.
You’ll receive individual funding, and have control over how your funds are managed.
As an approved NDIS provider, we are here to help make these positive changes happen as smoothly as possible.
